Own the front line of customer service and service operations for equipment and cleaning distributor. Manage the service department department, coordinate repairs, and keep commercial customers running smoothly.

Key Responsibilities

• Act as primary customer contact for service, repairs, parts, and equipment needs

• Schedule repairs with technicians and provide timely updates on timelines/status

• Troubleshoot equipment issues; recommend services, parts, or replacements

• Oversee service counter, technicians, inventory, and work orders

• Drive retail sales of parts, detergents, and equipment

• Maintain organized showroom/service area and accurate records

• Build relationships with local contractors and fleet managers

Requirements

• 3+ years in customer service, service coordination, or equipment service

• Strong communication, problem-solving, and multitasking skills

• Mechanical aptitude (power equipment, automotive, construction preferred)

• Organizational skills with attention to detail

• Basic computer skills for service records/orders